Shipping policy
Last updated: 18 Aug 2025
At furn for Fun, we’re committed to delivering high-quality indoor / outdoor furniture to your doorstep as smoothly and efficiently as possible. Please read our shipping policy below to understand how we handle orders and deliveries.
1. Order Processing
- All products are Make to Order.
- We will respond to you within 5–7 business days (excluding weekends and public holidays) after receiving your order enquiry.
- For customization (subject to service charges), we will provide samples after receiving your specifications and requirements. For instance, colour samples for customized gradients.
2. Local Delivery (Hong Kong)
- Lead time on request.
- Bulk discounts available for multiple cart purchase.
- Delivery Method: by our logistics partner with prior scheduling.
- Special Arrangements: For buildings without lift access, additional charges may apply for stair carry service.
3. International Shipping
- We currently ship to selected regions outside Hong Kong. Shipping costs and delivery times vary depending on destination and item size/weight.
- International customers are responsible for customs duties, taxes, and import fees, if applicable.
- Lead time on request.
- Bulk discounts available for multiple cart purchase.
- Delivery Method: by our logistics partner with prior scheduling.
- Special Arrangements: For buildings without lift access, additional charges may apply for stair carry service.
4. Shipping Restrictions
- We do not ship to P.O. Boxes or restricted areas (e.g. outlying islands where courier access is limited).
- Weather conditions, customs delays, or unforeseen events may impact delivery timelines.
5. Order Tracking
- Once your order is shipped, you will receive a confirmation via email.
- We will keep you posted. You can also contact us to track your shipment.
6. Delivery Issues
- Please ensure that your delivery address and contact details are accurate at checkout. If a delivery is missed, redelivery fees may apply.
- Damaged or missing items must be reported to us within 48 hours of delivery at furnforfun@common-ground.hk.
7. Contact Us
If you have any questions about your order or shipping, please contact our Customer Care team at:
📧 furnforfun@common-ground.hk
